Main Advantage Technology Services

LAN Support

At Main Advantage Technology Services, our primary concern is to provide outstanding service to our clients. Our clients have selected us and continue to retain us because of our timely, creative, and efficient response to their needs for technology services. When we become technology service providers for a new client, we make a substantial investment of time in becoming familiar with our client’s needs by learning everything we can about the operations, organization and personnel.

After discussing your current environment, ongoing concerns, and anticipated future information system needs, we will prepare a schedule of services after discussion of needs. This schedule allows you to categorize the services provided and to specify the urgency of problems and desired response times.

We will provide regular maintenance visits. During these visits we will perform routine maintenance, troubleshoot problems, and work on the ongoing projects which you request and authorize. There will be no trip charge or time minimum for these visits. For standard service calls which require a visit to your office before the next scheduled visit, a one-hour minimum will apply.

Matters which you designate as urgent will be responded to within four hours and will be billed at 150% of the standard rates. Matters which you designate as critical to your operations (such as down servers) will be responded to within two hours and will be billed at 150% of the Advanced Systems rate with a two-hour minimum. Microsoft Priority Technical Support status will be maintained by Main Advantage Technology Services for assistance with critical matters.

Call Type	Description	Response Time	Billing Rate
Maintenance	Routine maintenance, troubleshooting, and ongoing projects	During regularly scheduled office visits.	Standard rates
Standard	Maintenance and troubleshooting per client request requiring a special trip before next scheduled visit	Response before end of next business day.	1 Hour Minimum Standard rates
Urgent	Issues designated by client as urgent	4-hour response	1 Hour Minimum Standard Rate x 1.5
Mission Critical	Down servers or other business-critical issues	2-hour response	2 Hour Minimum Advanced Systems Rate x 1.5

Currently, our standard rates by classification are as follows:

Classification	Rate	Description of typical services
PC Hardware Technician	$70 per hour	Workstation moves, hardware installation and repair, hardware/software specification and recommendation.
Desktop Support Technician	$95 per hour	Setup and configuration of Windows 95/98/NT/2000/XP workstations, software installation, conflict troubleshooting and resolution, installation of network adapters, network user management.
Application and Database Specialist	$125 per hour	Consulting, implementation, troubleshooting and training for specialized and industry-specific database applications.
Advanced Systems Engineer	$140 per hour	File server configuration, maintenance, and troubleshooting. Firewall and network security, server-based Internet connectivity, server-based antivirus solutions, groupware/email systems.

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